Last Updated: 08/24/2024
At HydroZenic, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website, make a purchase, or interact with our services.
1. Information We Collect
1.1. Personal Information
We collect personal information that you provide to us directly, such as:
- Name
- Email address
- Billing and shipping address
- Phone number
- Payment information (e.g., credit card details)
- Account login credentials
1.2. Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:
- IP address
- Browser type and version
- Time zone setting
- Operating system
- Referring URLs
- Pages viewed and actions taken on our website
2. How We Use Your Information
We use your personal information for the following purposes:
- To Process Orders: We use your information to process and fulfill your orders, including sending you order confirmations and shipping updates.
- To Provide Customer Support: We use your contact details to respond to your inquiries, requests, and provide assistance.
- To Improve Our Services: We analyze usage data to improve our website, products, and services.
- To Send Marketing Communications: With your consent, we may send you promotional emails about new products, special offers, and other updates. You can opt-out at any time.
- To Ensure Security: We use your information to detect and prevent fraud, unauthorized activities, and security breaches.
3. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following situations:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, delivering products, or performing other business functions. These providers are bound by confidentiality agreements and are only permitted to use your information for the purposes of providing services to us.
- Legal Requirements: We may disclose your information if required by law or in response to a valid legal request (e.g., court orders, subpoenas).
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience on our website. Cookies are small data files that are stored on your device and help us recognize you when you return to our website. You can control the use of cookies through your browser settings.
5. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information, subject to certain legal exceptions.
- Object to the processing of your personal information for direct marketing purposes.
- Withdraw your consent for us to process your personal information.
To exercise these rights, please contact us at info@hydrozenic.com.
6. Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction.
7. Children’s Privacy
Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page, and the revised policy will be effective immediately upon posting.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
- Trading Name: HydroZenic
- Company Name: ALLASPECT GOODS LTD
- Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
- Email: info@hydrozenic.com
- Phone: +447418377365