Last Updated: 08/24/2024
At HydroZenic, we stand behind the quality of our products and strive to ensure your satisfaction. If, for any reason, you are not completely satisfied with your purchase, we offer a 30-day money-back guarantee. Please review our policy below to understand how we handle returns, refunds, and exchanges.
1. 60-Day Money-Back Guarantee
We offer a 60-day guarantee on all products purchased directly from our website. If you are not satisfied with your purchase, you have 60 days from the date of delivery to request a return and refund.
2. Free Returns
We are pleased to offer free returns for all eligible items. To initiate a return, please contact our customer service team at info@hydrozenic.com with your order number and reason for return. Our team will guide you through the return process.
3. Refund Process
Once your returned item is received and inspected, we will notify you via email. If your return is approved, your refund will be processed within 5 business days. The refund will be applied to your original method of payment. Please note that depending on your bank or credit card company, it may take additional time for the refund to be posted to your account.
4. Sale and Gift Orders
- Sale Items: Items purchased on sale are not eligible for returns or refunds. All sale purchases are final.
- Gift Orders: If your item was marked as a gift when purchased, it is not eligible for returns or refunds.
5. Conditions for Return
To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- Proof of purchase is required for all returns.
6. Exceptions
Certain types of items cannot be returned, including:
- Perishable goods (e.g., food, flowers, or plants)
- Custom or personalized items
- Health and personal care items (for hygiene reasons)
7. How to Initiate a Return
To return an item, please follow these steps:
- Contact us at info@hydrozenic.com with your order number and reason for the return.
- Our team will provide you with a return shipping label and instructions on how to return your item.
- Ship the item back to us using the provided shipping label.
8. Contact Information
If you have any questions or concerns about our Returns and Refund Policy, please contact us at:
Phone: +447418377365
Trading Name: HydroZenic
Company Name: ALLASPECT GOODS LTD
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: info@hydrozenic.com